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Global Broker Regulation & Inquiry App

All(20)

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Positive(8)

Exposure(12)

Exposure
Arbitrarily closing profitable holding accounts
The response time for opening and closing positions reaches up to half a minute. After the holding account shows a profit, the trading function is disabled, preventing any new positions from being opened or closed, and stop loss and take profit settings are inaccessible. Once profits reach a certain threshold, the account is directly closed. The platform autonomously decides to close all customer accounts after the account balance is withdrawn. Common explanations provided are: if the account has bonus funds, it's considered illegitimate trading; if there's no bonus, it's attributed to a 'system anomaly,' followed by forced closure of the account after positions are closed.
FX2405448760
2024-09-03
Replied
Reply from official SOOLIKE
Dear customer, hello! It has been found that you have opened 2 accounts with the same name in our company, with transaction numbers 300400 and 300568. These accounts have been terminated due to the following issues: 1. These two accounts each deposited $1000 with our company and applied for $600 bonus respectively. That is, the customer used $2000 of principal to obtain $1200 of bonus, which violates our bonus rules, which means that the same account holder can only apply for bonus with 1 account at the same time. According to your deposit amount of $2000, combined with our activity rules, your bonus amount should be $700 instead of $1200; 2. Regarding the withdrawal issue of your account, your account was terminated on August 14th, and the funds of $1972.63 in your account have been transferred to your account through USDT on August 15th, please be informed.
Exposure
Exercise caution with bonus programs: Manage profits wisely. Beware that once your profits reach a certain amount, your account will become inactive.
Be wary of participating in bonus programs; excessive profits may lead to your account becoming non-functional. Carefully read the rules of any bonus program to determine if there's a chance your trading could be deemed improper before deciding to participate. Even if not participating in a bonus program, be cautious as reaching certain profit levels might still result in your account functionalities being disabled (often attributed to "system anomalies").
FX2405448760
2024-08-23
Replied
Reply from official SOOLIKE
Dear customer, hello! It has been found that you have opened 2 accounts with the same name in our company, with transaction numbers 300400 and 300568. These accounts have been terminated due to the following issues: 1. These two accounts each deposited $1000 with our company and applied for $600 bonus respectively. That is, the customer used $2000 of principal to obtain $1200 of bonus, which violates our bonus rules, which means that the same account holder can only apply for bonus with 1 account at the same time. According to your deposit amount of $2000, combined with our activity rules, your bonus amount should be $700 instead of $1200; 2. Regarding the withdrawal issue of your account, your account was terminated on August 14th, and the funds of $1972.63 in your account have been transferred to your account through USDT on August 15th, please be informed.
Exposure
I have traded a total of 2 orders, but the platform has determined that I am engaged in high-frequency trading and refuses to provide profits. It's a scam platform. Everyone must not register on this platform, take this as a warning. I asked customer service why I could only trade 2 orders, and the platform said that I was engaged in high-frequency trading, so my account was suspended. I can't believe it. I traded one order on August 12th and another on the 13th, making a profit of several hundred US dollars, but they still determined it as high-frequency trading. Your ugly face really disgusts people. 😡😡😡
FX2356709439
2024-08-21
Replied
Reply from official SOOLIKE
Dear customer, hello! Regarding the rules for the use of our company's bonus, please refer to the relevant requirements on our activity page: For issues related to your account, please refer to Article 9 of the "Terms and Conditions", which states: 9. During the activity period, if it is found that participants violate the terms of the activity, such as trading with multiple accounts using the same IP address, or using multiple accounts (not limited to SOOLIKE CAPITAL internal accounts, but between different brokers) engaging in linked, arbitrage and malicious hedging, high-frequency trading arbitrage, quote delay arbitrage, using bonuses to trade large volumes, continuous or multiple one-way trading, excessive concentration of trading products, and other improper trading methods that result in high position risk, in any case, SOOLIKE CAPITAL has the right to refuse their participation in this activity, cancel their participation qualifications, recover improper profits, and terminate the cooperation relationship with the customer. Any termination of the cooperation relationship (such as cancellation of activity qualifications, improper profit extraction, etc.) due to improper trading methods shall be borne by the improper trader, and the judgment criteria for trading methods shall be determined by SOOLIKE CAPITAL. In addition, in order to protect customer privacy and rights, SOOLIKE CAPITAL may not be able to provide relevant evidence. Customers participating in this activity are deemed to be aware of and agree that if they are later found to have engaged in improper trading behavior, they have no right to make malicious comments or damage the reputation of SOOLIKE CAPITAL on any social media or channels. Otherwise, improper merchants and information disseminators will bear corresponding legal responsibilities.
Exposure
The balance of account 300568 on the soolike platform on Friday, August 9th was $1265. I opened a long position of 0.1 lots of gold. On Monday, August 12th, I added another long position of 0.3 lots of gold. Around 22:00 Beijing time on the same day, I made a profit of over $1000. At that time, I planned to set a take profit at $2470 and take a rest. However, I found that I couldn't set it. So I tried to close the position, but I couldn't close it either. I predicted that the trading function of my account was restricted, so I contacted my account manager. The account manager was estimated to be off duty and did not reply. Then I contacted the platform customer service. The platform customer service replied that my account was closed due to abnormality, which was caused by a system error, specifically a conflict of backend system instructions. The platform forcibly closed the position and closed the account based on customer instructions. The remaining funds of $1814 in the account will be refunded to the bank account. I have repeatedly negotiated with the account manager to request the restoration of the account and to view the trading records and account balance, but to no avail. On Wednesday, August 14th, $1972 was returned to my account. I strongly condemn this unjustified suspension of my holding account and demand the restoration of the account to view the trading records and account balance, and to meet the bottom line requirement of replenishing my account balance. At present, I can forgive the platform for the expected high losses caused by the account closure.
+2
FX2405448760
2024-08-19
Replied
Reply from official SOOLIKE
Dear customer, hello! It has been found that you have opened 2 accounts with the same name in our company, with transaction numbers 300400 and 300568. These accounts have been terminated due to the following issues: 1. These two accounts each deposited $1000 with our company and applied for $600 bonus respectively. That is, the customer used $2000 of principal to obtain $1200 of bonus, which violates our bonus rules, which means that the same account holder can only apply for bonus with 1 account at the same time. According to your deposit amount of $2000, combined with our activity rules, your bonus amount should be $700 instead of $1200; 2. Regarding the withdrawal issue of your account, your account was terminated on August 14th, and the funds of $1972.63 in your account have been transferred to your account through USDT on August 15th, please be informed.
Exposure
I made two profitable trades, but was accused of high-frequency trading and scalping, and my profits were withheld, leading to the closure of my account.
On the evening of August 12th, there was significant movement in gold prices, so I executed a trade that resulted in a few hundred dollars in profit. I then placed another order around the price of 2470. By the early morning of August 13th, when I saw the trend was not favorable, I quickly closed the position for a small profit. Subsequently, I was unable to place any more orders. When I logged into the platform and contacted customer service, they accused me of high-frequency trading and scalping, which they claimed are not permitted on the platform, and proceeded to close my account. WTF! From August 12th to 13th, I only made two trades; the platform labeled this as high-frequency trading. Moreover, each of these trades lasted over five minutes. When I tried to log into my account again, it showed authorization failed and I couldn't access my account (see attached image). You can close my account if you must, but accusing me of high-frequency trading is something I cannot accept. Since the platform is acting unreasonably, I attempted to withdraw my funds, only to be informed by the platform that I could only withdraw my principal and not my profits. They also stated that it's up to the platform to determine the type of trading (see attached image), implying that if they label you as a high-frequency trader, then you are one—whether it’s true or not—thus no profits will be paid out. Throughout ongoing communications with customer service, all they say is that if the platform determines it's high-frequency trading, then it is considered such. If you can't handle it, then don't start.
FX2356709439
2024-08-15
Exposure
Beware of scam platforms that lure customers into trading for commission rebates, leading to significant losses without returning the promised commissions.
I was enticed to deposit and trade gold with the promise of an $18 commission per lot. I incurred a loss of $8,800, trading approximately 268 lots, which should have earned me over $4,800 in commissions. However, I only received about $1,300 in rebates. From April 2024 until a few days ago, they never provided me with the commission account login details. Only recently when I asked customer service, they told me that the account had been canceled long ago and that they had informed the account manager. However, the manager kept this hidden from me. When I asked him to help retrieve my transactions and check the fees, he kept making excuses and claimed he was checking with finance; months passed without any resolution. They deliberately delayed and hid the truth because they did not want to pay me and encouraged me to keep trading and incurring more losses. Only after persistent questioning did they recently register a new commission account for me and transferred $1,300. They still owe me $3,500, which seems unlikely to be paid back. Please help me get justice and warn others not to fall for such scams.
+3
模式
2024-08-14
Replied
Reply from official SOOLIKE
Dear customer, hello! Your account is mainly involved in the following issues: 1. Your account is suspected of maliciously placing orders to obtain commissions from our company. As we all know, our company operates on a high commission rebate model, which means that our company prohibits customers from maliciously placing orders in any form. This was already communicated to you by our account manager before your cooperation. When you joined our company as an agent, your trading method was based on the purpose of commission brushing. Based on this, our company has the right to cancel the cooperation with you as an agent and recover any improper gains. However, considering your poor financial situation, our company has made a commission refund. On August 8, 2024, our company has refunded your daily commission of $1300 to your bank account; your account is still trading, and there is still $500 in commission to be refunded. Due to your lack of cooperation in the refund process, this refund is currently in an unresolved state. 2. You have contacted our employees multiple times to borrow money under the pretext of fund turnover, and when your purpose was not achieved, you threatened to expose it by posting. Our company did not respond to the above behavior. We hope that you can resolve your career and family difficulties as soon as possible and get out of the shadows of life.
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